All GLG News Analyses Filed Under: Business Services
Analyses are solely the work of the authors and have not been edited or endorsed by GLG.
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CCC makes stronger push into salvage
October 27, 2009
CCC Information Services Inc. to hold Salvage, Subrogation Discussion at CIEC | ccc.cccis.com
CCC is offering CIECA standard based communication to the salvage industry. A segment traditionally dominated by other providers.
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ADP Must Grow Three Major Markets for Continued Success
October 22, 2009
ADP Delivers Breakthrough Integrated Workforce Management Solution | www.zibb.com
While it is true that there is a significant need for Human Resource (HR) services in the Major Account segment (50-999 employees), there are many other services offered in the National Account segment (1000+ employees) and in the Small Business Services segment (1-49 employees) that ADP must expand and sell to their client base in addition to new prospect sales to continue their growth and profitability as the major player in the payroll outsourcing industry.
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What is the Future for the US Health Care Industry?
October 15, 2009
Facts on Healthcare | www.nchc.org
What is really going on in our Health Care Industry is being blurred with emotion, politics and self interest propaganda. Any of the other major industrial countries would provide regulated quality Universal Healthcare for more than $1 trillion dollars less than we are spending now. This waste is draining about $500 billion of our tax dollars, $300 billion of corporate expense and $200 billion of consumer spending. The key question is, "is Regulating the Health Care Industry inevitable?"
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ADP Strong Push into Mid Markets
October 5, 2009
ADP Delivers Breakthrough Integrated Workforce Management Solution | www.zibb.com
ADP's new offering delivers a single-source, integrated experience for mid-market companies including a robust HR, benefits administration, payroll and time and attendance solution. The solution, specifically designed for mid-sized businesses (50-999 employees), helps companies focus on what matters most to their organizations -- their business, their employees and their bottom line.
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Peanuts compared to Japan BPO market huge untapped potential
September 30, 2009
Apac BPO market to hit US$28B by 2013 | www.zdnetasia.com
Professional surveys usually state Asia-Pacific region - excluding Japan -However Japan still ranks second largest economy Worldwide with huge untapped potential for daring BPO vendors Cultural barriers and lack of local knowledge explain this.
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September 30, 2009
Xerox Deal Isn't as Grim as It Looks | online.wsj.com
Xerox has agreed in principle to purchase Affiliated Computer Services for roughly $ 5.6B. Is this a catch-up strategy? Do they have the ability to succeed from a financial and management view? Who's taking over whom?
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The sum of the parts may be less than the whole
September 29, 2009
Xerox Bets Big on Services | www.businessweek.com
With no intention to integrate ACS with Xerox, what exactly does Burns hope to achieve by buying a company with 74,000 employees focused on services? The Xerox partner network of distributors is adept at selling copying services and all that goes along with Xerox hardware and consumables.
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September 25, 2009
What is the rememdy to the prevailing global economy? | www.oecdobserver.org
All nations in the world, have to necessarily rewash the system of governance. Much of corruption, anti-economical trend, inflation, etc. are the affecting factors. This has to be cleansed. This can be done only through spiritual understanding and logical well being.
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Customer Service -- Some observations.
September 24, 2009
Lending in Europe continues to shrink | www.ft.com
Customer needs may be similar across cultures but customer service is quite different between the U.S. and European cultures. Based on my recent academic related trip/visit to Europe (four countries including Austria, Germany, Hungary, and Switzerland) this U.S. professor found significant differences in customer service and customer satisfaction perspectives. Interesting enough to stimulate and explore potential research study in this area in the near future. Customer service seems to have much lower value in Europe compared to the US -- customer is king or customer is always right seems to have little value in Europe. This professor thinks that the American attitudes, perceptions, values, benefits, and significance related to customer service be given more attention by European business in order to enhance their business profits, customer loyalty, repeat sales, etc. And for us Americans, we realize how good we have it in terms of customer service here in the US only when we leave the country -- may we not take it for granted like we sometimes tend to do!Dr. Raj SelladuraiIndiana University
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As Dust Settles in U.S. Fixed-Income, Leaders Emerge
September 21, 2009
As Dust Settles in U.S. Fixed-Income, Leaders Emerge | www.greenwich.com
Barclays Capital and J.P. Morgan emerged from a year of historic crisis as the leaders in U.S. fixed-income trading as a host of regional and foreign dealers capitalized on bulge bracket disruptions to build new ties with U.S. institutions.
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September 30, 2009