All GLG News Analyses Filed Under: Business Services

How To Rationalize Ticket Pricing

February 25, 2008

Analysis by: GLG Expert Contributor

Analysis of:A Case Study: How To Rationalize Ticket Pricing |

In past two months, ascertain-ment collected data and analyzed ticket prices for Eric Clapton’s sold out concert in Oklahoma City, OK. Clapton’s tickets were sold at a face value of $65 and $85 through Ticketmaster. Yet the secondary market of ticket brokers’ found demand could yield as much as $700 per ticket. We determined that over $250,000 in surplus revenue was not captured by Clapton.   The margin ticket brokers trade on could be accruing to the artists by optimally pricing high-quality seats. Conversely, empty seats could be eliminated profitably by reducing prices for low-quality seats, as the cost of selling to an additional customer is approximately zero when there are empty seats.

Be Careful What You Wish For

February 25, 2008

Analysis by: GLG Expert Contributor

Analysis of:Forget India; Call Centers Boom in Caribbean | abcnews.go.com

The Caribbean Basin offers a variety of benefits and opportunities for business, but it is far from the panacea for outsourcing. Only those who are first to act may benefit, and even then not without some problems.

Commercial Print Transitions

December 3, 2007

Analysis by: GLG Expert Contributor

Analysis of:Local commercial printer DPI has adapted to industry changes | www.democratandchronicle.com

The Commercial Print Industry is undergoing two revolutions simultaneously; Presses are going Digital and that leads to them being able to truly personalize the printed pieces. Marketing is getting more specific and while the cost of delivering a highly customized piece to the recipient can be 50% higher, the ROI is actually greater, due to high response rates and buying rates.

Mark MariottiChief Executive OfficerFuture Management Holdings Inc

Wyoming... the next out-sourcing frontier

November 27, 2007

Analysis of:Forget India; Call Centers Boom in Caribbean | abcnews.go.com

1) Forget India; Caribbean; Russia... Call Centers will Boom in small towns within the United States. 2) We are already seeing the peek of offshore out-sourcing. We have clients that have even capitalized and managed the offshore operation to make things more seamless. 3) Plenty of our clients have commissioned buildings to become global call centers in Arizona and Wyoming.

Mark MariottiChief Executive OfficerFuture Management Holdings Inc

Perfect Match...

November 19, 2007

Analysis of:Paperless Chase: Fiserv Agrees To Buy CheckFree | online.wsj.com

1) Financial services offered by FISERV are now more robust and provide portfolio management services to the industry 2) Most financial services companies MUST rely on the expertise of solution providers - FISERV serves this market well with the new addition of CheckFree

The Boss as Buyer can Spell Disaster

November 13, 2007

Analysis by: GLG Expert Contributor

Analysis of:A Bitter Rift When a Boss Is the Buyer | www.nytimes.com

1. The boss as buyer always presents a sticky case for boards of directors. 2. It can breed animosity among people who were previously friends. 3. Without airtight corporate governance, losers will generally outnumber winners, while potentially damaging the company leadership.

Missing parts in strategic and tactical analysis on security

November 13, 2007

Analysis by: GLG Expert Contributor

Analysis of:South Africa: Security Reform Vital for World Peace | allafrica.com

The article invites us to yet again understand that in security there are no such things as small things. The competence of security services must be reexamined in many aspects.

Raymond KalleyChairman and Chief Executive OfficerReliance Capital Group

Security:a global reality that we all have to take seriously

November 8, 2007

Analysis of:South Africa: Security Reform Vital for World Peace | allafrica.com

Professional, effective and accountable security services are important for establishing lasting peace and development worldwide, says Foreign Affairs Minster Nkosazana Dlamini-Zuma. Security services have an important place in society, in particular the military, the police, the intelligence services and the judiciary, Dr Dlamini Zuma said, addressing the International Workshop on Security Sector Reform (SSR).

Spectrum closure indicates the labor game in India has fundamentally changed...

November 2, 2007

Analysis by: GLG Expert Contributor

Analysis of:Rising Re claims first BPO victim in Spectrum | www.business-standard.com

Key labor cost changes in India imply that other nations such as the Phillipines, Argentina, Cost Rica, and Puerto Rico will compete more favorably for international business. The increasing cost of talent and a constrained pool of talent will cause companies to hesitate when considering India as a long-term solution. The combination of these two fundamental changes will cause executives to look harder at outsourcing versus building the talent and solution "in-house". Executives at outsourcing providers such as TeleTech, Convergys, WiPro, IBM and Tata will look to other nations to continue to build capacity and find talent.

Strategic and Operational solutions to Rupee Risk management

November 1, 2007

Analysis by: GLG Expert Contributor

Analysis of:Rising Re claims first BPO victim in Spectrum | www.business-standard.com

With Rupee holding at sub-40 levels, Rupee Risk remains at forefront for IT & BPO industries. While they have failed to exhibit adequate proactiveness in financial methods of tackling Rupee risk, their strategic and Operational solutions seem to be paying off.

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