Analyses are solely the work of the authors and have not been edited or endorsed by GLG.
Expect More to Come - Acquisition of "Captive" Client Centers by BPO Players
November 5, 2009
Cognizant buys UBS back office provider for $75 mln | www.reuters.com
Cognizant acquired UBS’ Indian Subsidiary for $75 million - the former supports UBS around the globe with Knowledge Process Outsourcing (KPO), Business Process Outsourcing (BPO) and IT Outsourcing (ITO) and employs 2,000 people in India.As part of the deal, UBS signed a 5 year $442 million serviceagreement...
Mitchell International Industry Trends Report | Q4 2009 - Canada Numbers
November 2, 2009
Mitchell International Industry Trends Report | Q4 2009 | /www.mitchell.com/mcms/content/pub/Newsletters/ITR_vol-9-no-4-fall-2009-2106.pdf
This report has some very good data on the Canadian Collision Repair Market.
Next Big Thing - Service Outsourcing In China
October 31, 2009
China Will Sustain Growth Rebound, Central Bank Says | www.bloomberg.com
The next push by the government is "Service Outsourcing" which aims to:1) Make use of the boom in white collar labor - University graduates in China ballooned from 600k per year in 1998 to more than 7.5 MM in 2009;2) Increase competitiveness and transparancy by encouraging use of third-party outsourcers...
Getting The Most From Your CRM Deployment
October 29, 2009
CRM Software Benefits | www.crm-solutions-guide.com
General OverviewOrganisations are realizing the benefits of deploying a CRM (Customer Relationship Management) system. It has become critical to track the activity history and contact information within each customer account. This is especially true for companies building strategic partnerships with...
CCC makes stronger push into salvage
October 27, 2009
CCC Information Services Inc. to hold Salvage, Subrogation Discussion at CIEC | ccc.cccis.com
CCC is offering CIECA standard based communication to the salvage industry. A segment traditionally dominated by other providers.
ADP Must Grow Three Major Markets for Continued Success
October 22, 2009
ADP Delivers Breakthrough Integrated Workforce Management Solution | www.zibb.com
While it is true that there is a significant need for Human Resource (HR) services in the Major Account segment (50-999 employees), there are many other services offered in the National Account segment (1000+ employees) and in the Small Business Services segment (1-49 employees) that ADP must expand ...
What is the Future for the US Health Care Industry?
October 15, 2009
Facts on Healthcare | www.nchc.org
What is really going on in our Health Care Industry is being blurred with emotion, politics and self interest propaganda. Any of the other major industrial countries would provide regulated quality Universal Healthcare for more than $1 trillion dollars less than we are spending now. This waste is...
ADP Strong Push into Mid Markets
October 5, 2009
ADP Delivers Breakthrough Integrated Workforce Management Solution | www.zibb.com
ADP's new offering delivers a single-source, integrated experience for mid-market companies including a robust HR, benefits administration, payroll and time and attendance solution. The solution, specifically designed for mid-sized businesses (50-999 employees), helps companies focus on what matters...
Peanuts compared to Japan BPO market huge untapped potential
September 30, 2009
Apac BPO market to hit US$28B by 2013 | www.zdnetasia.com
Professional surveys usually state Asia-Pacific region - excluding Japan -However Japan still ranks second largest economy Worldwide with huge untapped potential for daring BPO vendors Cultural barriers and lack of local knowledge explain this.
September 30, 2009
Xerox Deal Isn't as Grim as It Looks | online.wsj.com
Xerox has agreed in principle to purchase Affiliated Computer Services for roughly $ 5.6B. Is this a catch-up strategy? Do they have the ability to succeed from a financial and management view? Who's taking over whom?
November 6, 2009
Expect More to Come - Acquisition of "Captive" Client Centers by BPO Players
November 5, 2009
AN INCLUSIVE FINANCIAL SYSTEM TO FIGHT THE WORLD ECONOMIC CRISIS
November 5, 2009
Mitchell International Industry Trends Report | Q4 2009 - Canada Numbers
November 2, 2009
November 2, 2009
seekingalpha.com
uk.reuters.com
www.forbes.com
news.cnet.com
www.bloomberg.com
Swiss Private Banks Go Down Market as Crisis Destroys Wealth