All GLG News Analyses Filed Under: Business Services

Expect More to Come - Acquisition of "Captive" Client Centers by BPO Players

November 5, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Cognizant buys UBS back office provider for $75 mln | www.reuters.com

Cognizant acquired UBS’ Indian Subsidiary for $75 million - the former supports UBS around the globe with Knowledge Process Outsourcing (KPO), Business Process Outsourcing (BPO) and IT Outsourcing (ITO) and employs 2,000 people in India.As part of the deal, UBS signed a 5 year $442 million serviceagreement...

Mitchell International Industry Trends Report | Q4 2009 - Canada Numbers

November 2, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Mitchell International Industry Trends Report | Q4 2009 | /www.mitchell.com/mcms/content/pub/Newsletters/ITR_vol-9-no-4-fall-2009-2106.pdf

This report has some very good data on the Canadian Collision Repair Market.

Next Big Thing - Service Outsourcing In China

October 31, 2009

Analysis by:GLG Expert Contributor

Analysis of:  China Will Sustain Growth Rebound, Central Bank Says | www.bloomberg.com

The next push by the government is "Service Outsourcing" which aims to:1) Make use of the boom in white collar labor - University graduates in China ballooned from 600k per year in 1998 to more than 7.5 MM in 2009;2) Increase competitiveness and transparancy by encouraging use of third-party outsourcers...

Getting The Most From Your CRM Deployment

October 29, 2009

Analysis by:GLG Expert Contributor

Analysis of:  CRM Software Benefits | www.crm-solutions-guide.com

General OverviewOrganisations are realizing the benefits of deploying a CRM (Customer Relationship Management) system. It has become critical to track the activity history and contact information within each customer account. This is especially true for companies building strategic partnerships with...

CCC makes stronger push into salvage

October 27, 2009

Analysis by:GLG Expert Contributor

Analysis of:  CCC Information Services Inc. to hold Salvage, Subrogation Discussion at CIEC | ccc.cccis.com

CCC is offering CIECA standard based communication to the salvage industry. A segment traditionally dominated by other providers.

ADP Must Grow Three Major Markets for Continued Success

October 22, 2009

Analysis by:GLG Expert Contributor

Analysis of:  ADP Delivers Breakthrough Integrated Workforce Management Solution | www.zibb.com

While it is true that there is a significant need for Human Resource (HR) services in the Major Account segment (50-999 employees),  there are many other services offered in the National Account segment (1000+ employees) and in the Small Business Services segment (1-49 employees) that ADP must expand ...

What is the Future for the US Health Care Industry?

October 15, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Facts on Healthcare | www.nchc.org

What is really going on in our Health Care Industry is being blurred with emotion, politics and self interest propaganda. Any of the other major industrial countries would provide regulated quality Universal Healthcare for more than $1 trillion dollars less than we are spending now. This waste is...

ADP Strong Push into Mid Markets

October 5, 2009

Analysis by:GLG Expert Contributor

Analysis of:  ADP Delivers Breakthrough Integrated Workforce Management Solution | www.zibb.com

ADP's new offering delivers a single-source, integrated experience for mid-market companies including a robust HR, benefits administration, payroll and time and attendance solution. The solution, specifically designed for mid-sized businesses (50-999 employees), helps companies focus on what matters...

Peanuts compared to Japan BPO market huge untapped potential

September 30, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Apac BPO market to hit US$28B by 2013 | www.zdnetasia.com

Professional surveys usually state Asia-Pacific region - excluding Japan -However Japan still ranks second largest economy Worldwide with huge untapped potential for daring BPO vendors Cultural barriers and lack of local knowledge explain this.

Can Xerox Integrate ACS?

September 30, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Xerox Deal Isn't as Grim as It Looks | online.wsj.com

Xerox has agreed in principle to purchase Affiliated Computer Services for roughly $ 5.6B. Is this a catch-up strategy? Do they have the ability to succeed from a financial and management view? Who's taking over whom?

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