All GLG News Analyses Filed Under: Business Services

Thomas ReillyChief Executive OfficerNext Horizon, China

Another “Captive BPO” Acquisition by Indian Outsourcer

November 20, 2009

Analysis of:  WNS Expands Global Presence Into Latin America | money.cnn.com

This week, with very little fanfare, WNS Global Services (NYSE: WNS) announced the launch of a new delivery center in Costa Rica. The press release focused on the center in San Jose as WNS’s “entry into Latin America” - but behind the scenes WNS has pulled-off the coveted “hat-trick” in outsourcing...

ADP - Mid Market is the 2010 Target

November 19, 2009

Analysis by:GLG Expert Contributor

Analysis of:  ADP Delivers Breakthrough Integrated Workforce Management Solution | www.ebizq.net

ADP is making a strong push into the mid market for 2010. ADP now delivers a single-source, integrated experience for mid-market companies including a robust HR, benefits administration, payroll and time and attendance solution. The solution, specifically designed for mid-sized businesses (50-999 employees),...

5 Ways Social Media Gives Job Seekers an Advantage in a Recession

November 15, 2009

Analysis by:GLG Expert Contributor

Analysis of:  5 Ways Social Media Gives Job Seekers an Advantage in a Recession | recareered.blogspot.com

This is a republication of an article I guest wrote for NewMediaHire.

Equity Derivatives: Cautious Optimism Among U.S. Institutions

November 13, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Equity Derivatives: Cautious Optimism Among U.S. Institutions | www.greenwich.com

North American institutional investors reveal equity derivative market trends.

Equity Derivatives: Growth in Europe

November 13, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Equity Derivatives: Growth in Europe | www.greenwich.com

Institutional investors discuss market trends in European equity derivatives.

Why PE-funds want to exit BPO companies

November 9, 2009

Analysis by:GLG Expert Contributor

Analysis of:  PE funds' exit could shake up BPO space | in.biz.yahoo.com

How PE-funds backed BPO businesses are different from public equity-backed BPO businesses, how public equity-backed BPO businesses have cracked the code on value creation, and why they are best positioned to drive further value creation in this sector. 

Thomas ReillyChief Executive OfficerNext Horizon, China

Expect More to Come - Acquisition of "Captive" Client Centers by BPO Players

November 5, 2009

Analysis of:  Cognizant buys UBS back office provider for $75 mln | www.reuters.com

Cognizant acquired UBS’ Indian Subsidiary for $75 million - the former supports UBS around the globe with Knowledge Process Outsourcing (KPO), Business Process Outsourcing (BPO) and IT Outsourcing (ITO) and employs 2,000 people in India.As part of the deal, UBS signed a 5 year $442 million serviceagreement...

Mitchell International Industry Trends Report | Q4 2009 - Canada Numbers

November 2, 2009

Analysis by:GLG Expert Contributor

Analysis of:  Mitchell International Industry Trends Report | Q4 2009 | /www.mitchell.com/mcms/content/pub/Newsletters/ITR_vol-9-no-4-fall-2009-2106.pdf

This report has some very good data on the Canadian Collision Repair Market.

Thomas ReillyChief Executive OfficerNext Horizon, China

Next Big Thing - Service Outsourcing In China

October 31, 2009

Analysis of:  China Will Sustain Growth Rebound, Central Bank Says | www.bloomberg.com

The next push by the government is "Service Outsourcing" which aims to:1) Make use of the boom in white collar labor - University graduates in China ballooned from 600k per year in 1998 to more than 7.5 MM in 2009;2) Increase competitiveness and transparancy by encouraging use of third-party outsourcers...

Getting The Most From Your CRM Deployment

October 29, 2009

Analysis by:GLG Expert Contributor

Analysis of:  CRM Software Benefits | www.crm-solutions-guide.com

General OverviewOrganisations are realizing the benefits of deploying a CRM (Customer Relationship Management) system. It has become critical to track the activity history and contact information within each customer account. This is especially true for companies building strategic partnerships with...

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