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Expert Analyses of the following article:

Convergys to Acquire Intervoice, Enhancing Leadership in Relationship Management

Source: www.reuters.com
Gregg KailAugust 11, 2008
Convergys, Intervoice and Nuance Mobilizing Call Centers
Author: Gregg Kail, MBA, Former Reseller Manager, AT&T Corp
Convergys’s acquisition of Intervoice is an opportunity to penetrate call center solutions on the front end of IVR platforms instead of just outsourced staffing and information management.
August 11, 2008
Convergys makes a good move.
Author: GLG Expert Contributor
By purchasing Intervoice, Convergys is strengthening it's hand in the enterprise speech recognition services market.

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