Summary
1. The assumptions and conclusions in the source article are nonsensical. 2. Any strike of a month or more at AT&T at this time would be devastating to its wireless build-outs. 3. It could easily hamper its ability to improve its wireless network in a hurry.
Analysis
The gist of the analysis in the source article is that a strike of some length does not need to be taken that seriously. But AT&T cannot afford to have substantial delays with its wireless program. With the plan to have wireless management shifted over to the wireline side, big problems are likely to happen. The service provider cannot get away with a limited number of managers for huge jobs, such as upgrading 3G networks, on a nationwide wireless network. Plus, there will be the tendency for both unionized and nonunionized workers there to not cross picket lines or to engage in work slowdowns. And the possibility of, let’s say, a three-month strike would mean unhappy subscribers over that time – and they could bolt to Verizon Wireless or any other provider.
In the distant past, such as at the old Bell Atlantic, a strike of even a few months would not really be detrimental to the network. It was easier to get away with it when it was just putting in POTS or an occasional private line. However, even then it was tough for managers to keep up. Any kind of limited training assumed a perfect situation – with the wire and the box – just do the necessary clipping, tying, and hooking and everything will work fine. But such an ideal situation never happens. And, of course, as more problems arise, the harder it is to get the job done. These managers are simply not adequately ready with about a week of training.
Nowadays, it is dramatically different with putting in video and Internet services. The work is much more complicated and exacting. There could be big trouble if the manager is just a little bit off, perhaps resulting in a huge number of customer complaints.
A strike could also mean adverse effects for U-verse. Because for now it tends to be more in the area of copper, a lot of unionized workers are involved.
Strikes can result in positive financial results for an RBOC in good times, but there will usually be negative ramifications during bad ones. It has become clear now that it is probably in AT&T’s best interest to settle these conflicts with its employees as quickly as possible -- and to avert a strike. AT&T does not want to lose any time in fixing its wireless infrastructure.
