Summary
1. This article shows how far the #1 has fallen. 2. Winning companies don't harass their customers.3. Employee feedback and discipline should be done one on one, face to face, not with attorneys in the press. See #1.
Analysis
$450,000? GM will spend half that on legal fees and then what. Deter $450,000 dollars in future spending? Somebody please tell GM that they can't afford to lose any more customers.
This author consults with leading institutions through GLG
Analyses are solely the work of the authors and have not been edited or endorsed by GLG.
