Summary
1. It is almost amusing what is reported in one of the related articles in the Kennebec Journal Morning Sentinel. 2. A spokesman for the Maine PUC states: “My impression is that this is the highest level of calls involving a single utility that our consumer assistance division has seen.” 3. While it is certainly not funny to the subscribers, none of its other utilities have ever engaged in such a massive transition effort -- involving three states.
Analysis
In fact, an overhaul of this magnitude in a relatively short amount of time has probably never happened before with any utility in US history. There is also no doubt that FairPoint Communications was somewhat overwhelmed by the entire experience. It looked a lot easier on paper. And it would have been hard for even a large telco to be totally prepared. Moreover, the cost figures were apparently at least a little bit more that FairPoint anticipated.
Nevertheless, when the industry looks back on this changeover, it will likely conclude that FairPoint did a very good job. The independent telco is very focused on the tasks ahead.
At this time, there is every reason to believe that FairPoint’s deadline in June will be met.
