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May 29, 2007

End of Salesforce? I don't think so.

Analysis of: Siebel 2.0: The end of Salesforce.com | blogs.zdnet.com
This analysis is solely the work of the author. It has not been edited or endorsed by GLG.
Analysis By:
Howard Bruck, Chief Information OfficerHoward Bruck
Chief Information Officer, Hudson Valley Bank
Implications: Salesforce fills its niche very well.  It remains true to its original cause and has a large and loyal customer base.  Its not all things to all people, not does it make sense in all CRM opportunities, but there is no competitor out there that is as robust at what it does.  As long as they keep the price highly competitve, they will remain a viable provider.

Analysis: The author likens Salesforce to has-been/defunct CRM providers Siebel and Epiphany and predicts the end of SalesForce.Com.

His logic doesn't address some of the fundamentals of why Salesforce was, and continues to be, a compelling solution in many circumstances.  Siebel and Epiphany claimed to be the best of the best, and claimed to be the right solution for any worthwhile company.  Salesforce remains a lean product that only tries to solve the most universal CRM requiments in a very efficient way.

As long as Salesforce keeps focused on doing what it does very well, and keeps up with technology and the most universal new requirements, I forsee a continued long and healthy life.  Hey, they could be bought by some large software provider, but it will be at a premium.

Other Analyses of the Same Source Article:
Siebel World
June 7, 2007, Author: GLG Expert Contributor
Business model, Technology model and Security model make for a bad business decision
June 6, 2007, Author: GLG Expert Contributor
CRM and the everchanging state of change
June 1, 2007, Author: Ralph Behar, Senior Director IT, OSI Systems, Inc.
Salesforce.com's integration capabilities are not the issue
May 31, 2007, Author: GLG Expert Contributor
Salesforce.com Faces Challenges
May 30, 2007, Author: Paul Massie, Sr. Director of IT and Facilities, Genesis Microchip Inc.
A Salesforce.com Acquisition Won't be a Firesale
May 30, 2007, Author: Michael Schiff, Founder and Principal Analyst, MAS Strategies
Salesforce is at a crossroads - Creating a successful platform will require integration
May 29, 2007, Author: Cliff Bell, Chief Information Officer, Infogain Corporation

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