Summary

1.  There is not much of an attempt to give a balanced view by the press regarding FairPoint Communications other than to get a comment from the service provider. 2.  Now there are cramming problems affecting a whopping dozen of subscribers. 3.  For the consumer affairs director at the PUC to call 12 incidents “a significant number” is a demonstration of the lack of fundamental fairness to a company that has become the ILEC for the state – an entity that it will need to closely work with for many years into the future.

Analysis

“It's hard to say" if the recent cramming incidents were intentional or accidental,” according to the director.  There is just no way for the bureaucrat to give FairPoint the benefit of the doubt, despite “currently, the cramming incidents appear isolated.”  No one can question anymore that there is an ideology involved here that both the utility commissions and the press share.  Otherwise, how does one explain scraping the bottom of the barrel to find any kind of dirt?

We have stated in the past that saints do not run corporations and they make plenty of mistakes.  Still, how about the press rounding up a group of satisfied customers that are not as likely to call the PUC to compliment the phone company?  Do not hold your breath.  More stories about subscribers whining are on the way.

Samuel Greenholtz consults with leading institutions through GLG

Samuel Greenholtz, Principal
Samuel Greenholtz

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Principal, Telecom Pragmatics

 
Analyses are solely the work of the authors and have not been edited or endorsed by GLG.