Summary
Online Travel Demand may continue to decline. Consumers are looking for greater expertise and accountability for their big dollar travel purchases.
Analysis
As the owner of a brick-and-mortar travel agency that has been in business for over 40 years. I am seeing the return of clients who have
had unsatisfactory experiences with online agencies.
Many consumers making large dollar purchases are seeking the
expertise of expereinced travel advisors who have a greater
accountability to the client than anonline agency does.
Travel industry publications and surveys support that statement.
This author consults with leading institutions through GLG
Analyses are solely the work of the authors and have not been edited or endorsed by GLG.
