A Disgrace ..is an understatement

Implications: London Heathrow is a problematic airport,  outed over congested and overely expanded facility. But beyond all this it is mismanaged and customer care  does not exist in the employees mind. Most business travelers are avoiding Heathrow and traveling out of London City airport , a smaller more effecient airport. I had a personal experience just three weeks ago where I had a two hours meeting in London flying out of Berlin, I was delayed two hours in the inbound and three hours on the outbound..With no information available and the treatment of passengers is beyond any description. I predict that Heathrow will soon see a down turn and the situation will effect the British economy in General.

Analysis: It is important for the Bitish Government and the major airlines , especially British Airways to realize that their business is being greatly impacted because of the mess at Heathrow, delayed and canceled flight , strikes , lost baggage and endless walk from the gates to the main termainal in addition to the outdated system of security checks . The airport should be reconfigured, flights should be diverted to other airports to reduce congested and the management of the airport should be changed and replaced by a customer oriented management team, otherwise, my prediction would be a goodbye Heathrow ..and British airways will suffer economically.