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Robert LaFlamme

President
RJL Associates LLC.

Member of the Telecommunications Council

Robert LaFlamme is the President at RJL Associates LLC, an independent consulting firm providing guidance to the call center industry. He has over 31 years of experience in the telecommunications industry. He specializes in the areas of sales, technology and operations.

Previously, Mr. LaFlamme held positions at AT&T and Bell Laboratories as an executive and a Member of Technical Staff; as the President at NICE Systems N.A.; and as the Vice President at Teletech. He has completed executive and technical programs at Harvard and MIT under the sponsorship of AT&T and Bell Laboratories. (This is me - Update Profile)

Employment History
1999 - 2000	President N. America NICE Systems
1997 - present	President RJL Associates LLC.
1966 - 1997	VP / Division Manager AT&T

GLG Study Groups with Robert LaFlamme(?)

Study Group Name	Members
Customer Relationship Management Software Experts (North America)	238
Video Conferencing Service Experts (North America)	91
Customer Relationship Management Software Evaluators	54
Customer Relationship Management (CRM) Software Evaluators (North America)	52

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GLG News^SM Analyses by Robert LaFlamme(?)

Opinions and analyses expressed in GLG News are solely those of the author. See the Terms of Use for details.

Robert LaFlamme has not published any public GLG News analyses.
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GLG Institute^SM Seminars with Robert LaFlamme(?)

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