Richard Wolff

Richard Wolff is COO at Javelin Group Ltd and runs Javelin Group’s Retail Strategy practice. He has advised many leading retailers and multi-channel retailers on multi-channel and direct retail strategies to combine multiple channels to optimise the customer journey and improve retail effectiveness, including Sainsburys, Clarks, Signet, Mothercare, Harrods, and B&Q. Before Javelin Group, he worked at GUS where he ran Marshall Ward, its largest direct-to-customer business. He has an MBA from Manchester Business School. (This is me - Update Profile)