Mr. Greg Flemming
Senior Vice President, LIGHTSPEED ONLINE RESEARCH, INC.
Member of the Financial Services Council
Council Member Biography
Greg Flemming was a founder of Lightspeed’s innovative tracking panel and currently serves as the Senior Vice President of the Financial Services Group, which provides a range of strategic insights and competitive analytics to the nation's largest banks and card issuers. He has extensive experience with all types of consumer research, including online, telephone, and mail surveys and the analysis of non-survey behavioral data. His research incorporates a range of statistical techniques, including consumer segmentations and analyses exploring consumers’ purchasing behavior and online activities. Before joining Lightspeed, Mr. Flemming was Vice President of Forrester Data at Forrester Research and was previously Survey Director at Princeton Survey Research Associates in Washington, D.C. (This is me - Update Profile)
Employment History
- 2006 - Unspecified
- Senior Vice President, LIGHTSPEED ONLINE RESEARCH, INC.
GLG NewsSM Analyses by Greg Flemming(?)
Opinions and analyses expressed in GLG News are solely those of the author. See the Terms of Use for details.
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Capital One Takes Unique Path in Response to CARD Act
June 12, 2009
Capital One Looks to Adapt to Credit Card Laws | www.washingtonpost.com
Capital One's reaction to pending legislative changes reflects a long-term strategy that diverges from the approach taken by most competitors. Like nearly all top card issuers, Capital One has notified cardholders of APR and fee changes in anticipation of regulatory changes, but Capital One's unique approach is tailored to appease consumers' price-sensitivity in the current economic climate by imposing deferred pricing increases -- a form of "price protection" -- in their notifications to customers. In the current economy, price-sensitive consumers are bound to look especially closely at what they are paying in finance charges and notifications of an increase in their APR may impact card usage.
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